FAQ
1. What products do you offer?
We offer a wide range of dairy products including milk, curd, paneer, and ghee. Additionally, we have a variety of grocery items such as bread, eggs, butter, and more. Check out our product catalog for a complete list.
2. How can I place an order?
You can place an order directly through our website. Simply browse our product catalog, select the items you wish to purchase, and follow the checkout process.
3. Do you offer home delivery?
Yes, we offer home delivery for all orders within our service areas. Delivery times vary depending on your location. You can check if your area is covered during checkout.
4. What are your delivery charges?
Delivery charges depend on your location and the total value of your order. Charges will be displayed at checkout before you confirm your purchase.
5. Can I schedule a delivery time?
Currently, we offer standard delivery times based on our delivery schedule. If you have specific delivery time preferences, please contact our customer support team, and we will do our best to accommodate your request.
6. How can I pay for my order?
We accept various payment methods including credit/debit cards, net banking, and cash on delivery. Select your preferred payment option during the checkout process.
7. What is your return and refund policy?
If you are not satisfied with your order or if there is an issue with the products, please contact us within 24 hours of delivery. We will review your case and arrange for a replacement or refund as per our return policy.
8. How do I track my order?
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery.
9. How can I update my account information?
To update your account information, log in to your account on our website and go to the “Account Settings” section. Here you can update your personal details, address, and payment methods.
10. Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions. Keep an eye on our website and subscribe to our newsletter to stay updated on the latest offers.
11. How can I contact customer support?
For any queries or assistance, you can reach out to our customer support team via:
- Email: help@aapkadoodhwala.in
12. Are your products organic?
We are committed to providing high-quality products. While we offer a range of fresh and premium products, please check the product descriptions on our website for specific details about organic options.
13. Can I modify or cancel my order?
Orders can be modified or canceled before they are dispatched. If you need to make changes to your order, please contact us as soon as possible.
14. Do you have a loyalty program?
Yes, we offer a loyalty program for our regular customers. Sign up for our newsletter or check our website for details on how you can earn rewards and benefits.
15. Where can I find your terms and conditions?
Our terms and conditions are available on our Terms and Conditions page. Please review them for detailed information about our services and policies.
Thank you for choosing Aapka Doodhwala! We’re here to provide you with the best products and services. If you have any further questions, don’t hesitate to get in touch with us.
