Shipping & Return policy

Welcome to Aap Ka Doodhwala. This Shipping & Return Policy outlines the terms and conditions for shipping and returns for orders placed through our website. By making a purchase, you agree to the terms outlined below.

Shipping Policy

1. Shipping Methods and Costs

  • Shipping Methods: We offer various shipping options depending on your location and the size of your order. Shipping methods available will be displayed at checkout.
  • Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you confirm your purchase.

2. Processing Time

  • Order Processing: Orders are typically processed within 5-7 business days from the time of purchase. Please note that orders placed on weekends or public holidays will be processed on the next business day.
  • Shipping Time: Delivery times vary based on your location and the shipping method selected. Estimated delivery times will be provided during checkout.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (if applicable) so you can monitor the status of your shipment. You can also track your order through your account on our website.

4. Shipping Delays

While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, carrier delays, or other factors beyond our control may affect shipping times. We are not responsible for delays caused by the shipping carrier or other external factors.

5. Shipping Restrictions

We currently ship to addresses within [list of areas, e.g., India]. Unfortunately, we do not offer international shipping at this time.

Return Policy

1. Eligibility for Returns

  • Return Window: You may return products within [X] days from the date of delivery for a refund or exchange, provided they meet the following conditions:
    • Products must be unused, in their original packaging, and in the same condition as when received.
    • Perishable items or customized products are not eligible for return.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at support@aapkadoodhwala.in to request a return authorization.
  2. Provide your order number, the reason for the return, and any supporting documentation or photos as needed.
  3. Once approved, you will receive instructions on how to return the item, including the return shipping address.

3. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part or a defective product.
  • Return Labels: In some cases, we may provide a prepaid return label. This will be indicated in the return authorization instructions.

4. Refunds and Exchanges

  • Refunds: Once we receive and inspect the returned item, we will process a refund to the original payment method within [X] business days. Refunds may take additional time to reflect in your account depending on your payment provider.
  • Exchanges: If you wish to exchange a product for a different size or color, please contact our customer service team for assistance. Exchanges are subject to product availability.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Perishable goods, such as dairy products, are not returnable due to their nature.
  • Customized or personalized items.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at help@aapkadoodhwala.in with details and photos of the issue. We will arrange for a replacement or refund as appropriate.

7. Contact Us

If you have any questions about shipping or returns, please contact us at:

Aapka Doodhwala

 JUNDO FOODS PRIVATE LIMITED 

  • Email: help@aapkadoodhwala.in
  • Address: 359, sector-28, 122001