Refund and Cancellation

Welcome to Aap Ka Doodhwala. This Refund and Cancellation Policy outlines the terms and conditions for requesting refunds and cancellations for orders placed through our website. By making a purchase, you agree to the terms described below.

1. Order Cancellation

1.1. Eligibility for Cancellation

  • Before Shipping: You can cancel your order within [X] hours of placing it, provided it has not yet been processed or shipped. Once an order has been processed or shipped, it cannot be cancelled.
  • How to Cancel: To cancel an order, please contact our customer service team at help@aapkadoodhwala.in with your order number and cancellation request. We will confirm whether your order can be cancelled and provide further instructions.

1.2. Cancellation Charges

  • No Charges: If the cancellation request is received within the specified timeframe and before the order is processed or shipped, no cancellation charges will apply.
  • Post-Processing: If the order has already been processed or shipped, cancellation may not be possible, and you will need to follow our return process.

2. Refund Policy

2.1. Eligibility for Refunds

  • Returnable Items: Refunds are available for products that are eligible for return under our Return Policy, provided they meet the return conditions outlined therein.
  • Non-Returnable Items: Items that are perishable, customized, or otherwise specified as non-returnable are not eligible for refunds.

2.2. How to Request a Refund

  • Initiate a Return: To request a refund, you must first initiate a return by following the steps outlined in our Return Policy. Once the returned item is received and inspected, we will process your refund.
  • Refund Processing: Refunds will be issued to the original payment method within [X] business days after we receive and process your returned item. Refunds may take additional time to appear in your account depending on your payment provider.

2.3. Refund Exceptions

  • Shipping Costs: Shipping costs are generally non-refundable unless the return is due to an error on our part or a defective product. If we provide a prepaid return label, the cost of return shipping will be deducted from your refund.
  • Partial Refunds: In some cases, we may issue a partial refund if only part of your order is returned or if there are restocking fees applicable.

3. Refunds for Defective or Incorrect Items

3.1. Defective Items

  • Report Issues: If you receive a defective or damaged item, please contact us immediately at help@aapkadoodhwala.in with details and photos of the issue. We will arrange for a replacement or a full refund as appropriate.

3.2. Incorrect Items

  • Notify Us: If you receive an incorrect item, please contact us within [X] days of receipt at help@aapkadoodhwala.in with your order number and a description of the issue. We will arrange for the correct item to be sent to you or provide a refund if a replacement is not available.

4. Contact Us

If you have any questions or concerns about refunds or cancellations, please contact us at:

Aapka Doodhwala

 JUNDO FOODS PRIVATE LIMITED 

  • Email: help@aapkadoodhwala.in
  • Address: 359, sector-28, 122001